Chapter 9: Quality Control and Improvement Learning Activity: Why was my flight delayed? Backeround: Have you ever arrived at your gate conly to hear that the flight was delayed? To help convince your airline to fix their problems, create a Pareto Diagram to highlight the most important problems. Fill in your insights to Five potential causes for a delayed flight, with an estimated number of occurrences per month - watch the Pareto Diagram erow! (Remember, it must be sorted Kigh-to-low - this is coded to outomotically sort for you) Note: You (as a manazer) should NOr just focus on the m1 problem. Remember that not all causes are easy to fix. Always consider the cost-to-solve as well. For example, if the \\( m 1 \\) cause if that your store is too small, but the \\( m 2 \\) customer service problems are because John, just firing (or retraining) John might give you a much greater \"bang for your buck.\