Question: Chapter: Quality Management QUESTION 1 Mark: 3+1+3 = 7 The checking-in time at a hotel is to be investigated. Historically, the process has had a

Chapter: Quality Management

Chapter: Quality Management QUESTION 1 Mark:

QUESTION 1 Mark: 3+1+3 = 7 The checking-in time at a hotel is to be investigated. Historically, the process has had a standard deviation of 0.05. The means of 30 samples of 15 observations each in minute is given in the table below: Sample 1 2 3 4 5 6 7 8 9 10 Mean 3.85 3.81 3.85 3.80 3.86 3.90 3.92 3.85 3.82 3.80 Sample 11 12 13 14 15 16 17 18 19 20 Mean 3.86 3.88 3.84 3.76 3.78 3.84 3.90 3.86 3.84 3.82 Sample 21 22 23 24 25 26 27 28 29 30 Mean 3.87 3.91 3.85 3.82 3.84 3.90 3.86 3.89 3.85 3.87 Construct a mean control chart for this process of checking-in with three-sigma (z=3) limits. Is the process in control? Analyze the data using the median run-test and the up/down run-test and provide your conclusion

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