chapter reflection: Define training and discuss why a strategic approach is important. LO$2$ Explain the major categories of training and describe instructional systems design. LO$3$ Identify three types of analyses used to determine training needs. LO$4$ Specify how to design a training program for adult learners. LO$5$ Explain different means of internal and external training delivery. LO$6$ Provide an example for each of the four levels of training evaluation.