CHAPTER REVIEW PROBLEMS 1.46 Visit the official website for Microsoft Excel (products office.com/excel), Minitab (www.minitab.com), or JMP (www jmp.com). Review the features of the program you chose and then state the ways the program could be useful in statistical analysis. 1.47 Results of a 2017 Computer Services, Inc. (CSI) survey of a sample of 163 bank executives reveal insights on banking prior- ities among financial institutions (goo.gl/mn YMM). As financial Institutions begin planning for a new year, of utmost importance is boosting profitability and identifying growth areas. The results show that 55% of bank institutions note customer experi- ence initiatives as an area in which spending is expected to increase. Implementing a customer relationship management (CRM) solution was ranked as the top most important omnichannel strategy to pur- sue with 41% of institutions citing digital banking enhancements as the greatest anticipated strategy to enhance the customer experience. a. Describe the population of interest. b. Describe the sample that was collected c. Describe a parameter of interest. d. Describe the statistic used to estimate the parameter in (c)