Chapter Review Questions 1. Why is it important for managers to understand individual differences at work? 2. Which employee abilities seem to be most important in determining job performance? Explain. 3. Define personality. Which personality traits are most relevant to understanding organizational behavior? Why? 4. Explain how the concept of locus of control works. Provide an example. 5. Describe the basic incongruity thesis. Do you agree with this thesis? Under what circumstances might the thesis be most likely to be true? Least likely to be true? Explain. 6. Why is it important for managers to understand ethical standards in the workplace? How do ethics affect our behavior at work? 7. How should managers handle the "gray zones" that are common to ethical dilemmas in organizations? Explain. 8. Define culture. How do culture and cultural variations affect work behavior and job performance? Provide examples to show why a knowledge of such differences is important for managers