CHAPTER SEVEN 1. Identify key elements in the change communication process. 2. Explain how gender, power, and emotion affect change communication processes. 3. Explain the power of language in influencing responses to change. 4. Explain and assess appropriate strategies for communicating change. 5. Explain how successful communication processes vary with the type and stage of organizational change. 6. Assess the effectiveness (the good and the bad) associated with the use of the following communication channels: a) Face-to-face communication b) Voice (telephone) communication c) Email messaging d) Text messaging