Charlotte is an accountant whose client list includes an array of Fortune $500$ companies. She has developed algorithms that have saved her clients

millions, and, as many satisfied customers have testified, her solutions are often unexpected but always legal and effective. Yet Charlotte maintains

that the real star in her family is her younger sister, Kiana, whose short stories have been published in journals and magazines. However, so far

Kiana's short stories do not pay the bills, so she took a job as an editorial assistant at a major publishing company$-$a job that has given Kiana the

opportunity to meet famous authors. In terms of organizational behavior, the best way to describe the difference between Charlotte's and Kiana's

jobs is to say that Charlotte's job

than Kiana's.

Multiple Choice

involves much less creativity

requires a good deal more education

has more to do with routine tasks