Question: Chat with Jerry Tarkenton Task in progress FW: Case: 8 6 7 5 3 0 9 Eric Clinton, Amazon Support Manager Task completed Prioritize OneDay

Chat with Jerry Tarkenton

Task in progress

FW: Case:

8675309

Eric Clinton, Amazon Support Manager

Task completed

Prioritize OneDay Fresh

Ranjeet Patel, Amazon Customer

Support Manager

Task completed

RE: Information about

3

Cases

Pamela Wilson, Amazon Support

Task completed

Information about

3

Cases

Pamela Wilson, Amazon Support

Task completed

Chat with Caden Rhett

Task completed

You continue to work on the same case and start the following chat with the customer.

Chat with Jerry Tarkenton

You

Hello, I

'

m following up on case

8675309 .

Jerry Tarkenton

Great, thanks. Can you point out where we went wrong?

Task

How do you respond to Jerry? Select two components that would comprise an effective response.

Focus on fixing the issue and do not place blame to avoid upsetting the customer.

Explain that mistakes happen all the time but you will try to correct the issue.

Suggest it might have been an issue on the customer's end but can be fixed.

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