Question: CHCMGT001 Develop, implement and review quality framework e) We have received a complaint from a family that the staff aren't following the service's policies. How

CHCMGT001 Develop, implement and review quality framework e) We have received a complaint from a family that the staff aren't following the service's policies. How do you recommend we approach investigate the complaint and use that feedback as a part of the quality improvement process

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