Check grammar: Question $1$ Case $2.$ Ethics in Product$1$: The ticket for a flight to Toronto which was purchased by the complainant was cancelled for no reason and rescheduled to another flight. The change was a result of improper arrangements by the Airline$2,$ leading to serious delays to the complainant$$s original itinerary. Ethics in Price$1$: The passenger was not entitled to CAD$$1,000$ as compensation for more than $9$ hours of flight delay as the passenger should be entitled which is written in the company$$s terms and conditions$2.$ Moreover, the customers were persuaded to pay an extra $$5000$ to keep the original seat after rescheduling it$.$ It was imposing unfair expense. Case $3.$ Ethics in Price$1$: The complainant did not receive the refund after $3$ months of ticket cancellation which was suggested by the agent without any reason$2.$ The Travel Agent kept delaying payment because the airline refused to refund which should be done in the short term. Ethics in Product$1$: The airline refused to give a further response because the complainant had purchased the tickets through a travel agent which means the complainant was not able to contact the airline directly for enquiry$2.$ The airline and the agent were involved in poor communication and service.

Question $2$ Utilitarianism$1$: It indicates that actions should be evaluated based on the consequences and the concerns of the greatest benefit to the most people$1.$ To avoid improper arrangements leading to serious delays$2$ which is related to ethics in product$1$ and imposing unfair expense to the customers$2$ which is related to ethics in price$1.$ As a utilitarian person$1,$ it is key to provide rational arrangements for all passengers with clear flight change information and charges which is more beneficia. It is also crucial to uphold logical pricing with consideration. Deontology$1$: It states that people should adhere to their obligations and duties when analyzing an ethical dilemma$1.$ As a deontologist, it is key to keep the promises to the customers and will always follow the code of ethics$1.$ In this case, to avoid the delaying refund$2,$ which is related to ethics in price$1,$ and refusing to give a further response$2$ which is related to ethics in product$1.$ We should prioritize legitimate and quick responses toward customers to prevent complaints from occurring.

Question $3$ Conventional morality$1.$ First, moves toward the expectations of society$1$: The ticket was canceled and rescheduled without any reason, and the travel agent failed to support the customer$2.$ I understand the customer expects to be well$-$informed and receive professional service to receive the refund. To avoid Ethics in product$1,$ I would first provide the customer with the reason behind the flight cancellation, understand the customer$$s preference and provide accurate suggestions for refund or rescheduling. Second, concerned over the legality and the opinion of others$1$: The travel agent kept delaying refunds and having poor communication with the airline$2$ which directly harmed the customer$$s property and damaged the reputation of the company. To avoid Ethics in price$1,$ I would build up a great connection with the airline first and receive permission to do flight service. Moreover, I would provide backup solutions to avoid temporary changes. If the airline does not respond, I will pursue a legal right to them. Preconventional morality$1.$ First, concern about how marketing decision makers judge themselves$1$: I would feel guilty when the complainant did not receive the refund after $3$ months$2.$ To avoid Ethics in price$1,$ I would let the customers understand the situation first and make clarifications of the problem we are facing. And then I will suggest different solutions for them and prevent the damage to trust. Second, concern, if it is right in the long run even though it is legal and increases company profits$1,$ delaying services without reason$2,$ would damage the reputation of the company as it is not good for the long run. To avoid Ethics in product$1,$ I would publicly announce when temporary changes occur to show commitment to transparency.