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Capri$-$Sun stacked pallets of their $10$ count boxes with each row containing a different flavor. For example, the bottom layer of the pallet was Wild Cherry flavor, followed by a layer of Fruit Punch, and then Pacific Cooler and so on$.$ A large grocery store explained to Capri Sun, that this limited the flavors the store could restock on their shelves. They didn't have room on the shelf for an entire layer of the flavor stacked on top, so they would just restock what they could of the top layer and maybe a few from the second layer, but never unpack the entire pallet until flavors on top had been restocked. Capri Sun realized they could pack the pallet with the flavors in columns, rather than rows to ease the restocking for the grocery store. This is an example of a

a$.$ customer$-$linking capability

b$.$ market$-$sensing capability

c$.$ customer relationship management capability