Question: Check-Tech Self-checkout machines enable customers to process their own purchases from a retailer. It is considered as an alternative to the conventional cashier-staffed checkout. Customers

Check-Tech

Self-checkout machines enable customers to process their own purchases from a retailer. It is considered as an alternative to the conventional cashier-staffed checkout. Customers perform themselves as cashiers by scanning and applying payment for the items.

Strengths:

  • It is easy and convenient for the customers.
  • It helps to reduce long queues, helps to work with shorter queues.
  • Another advantage is the groceries are already packed.
  • Special offers are clearly visible and accounted for.

Weaknesses:

  • It is nothing but performing a teller's job.
  • At times, it could be too complicated and may be checked often.
  • A possibility of system errors.
  • Older generation might have problem with understanding

Opportunities:

  • Advancement in technology.
  • It can provide a multilingual service.
  • Reduce labor costs considerably, since one attendant can often run five to six self-checkout lanes.
  • A store can save space, giving room for more shelves, display cabinets or additional self-checkouts.
  • A self-checkout can be faster than a manned cashier lane.

Threats:

  • Customers may stop shopping due to the risk of dropping the smartphone.
  • Self-checkout is quite vulnerable to some shoplifting techniques.
  • The increasing spending in online shopping reducing customers from physically shopping

business idea and report

OPERATION AND SUPPORT

- Quality targets

- Technology requirements

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