Question: Chenco Ltd has decided to adopt total quality management ( TQM ) and continuous improvement ( CI ) . The personnel believe that, if the

Chenco Ltd has decided to adopt total quality management (TQM) and continuous improvement (CI). The personnel believe that, if the company became nationally known as adhering to TQM and CI, one result could be an increase in the companys profits and market share. The primary reason that Chenco adopted TQM was to achieve
Greater employee participation.
Reduced delivery time.
Greater customer satisfaction.
Reduced delivery charges.

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