Question: Chiara's business separates the computer repair technicians from the customer service personnel. After repeated returns of computers from customers with complaints, Chiara decided to combine

Chiara's business separates the computer repair technicians from the customer service personnel. After repeated returns of computers from customers with complaints,

Chiara decided to combine the customer service and repair functions to improve customer

-

technician communications and motivate employes to improve the quality

of their service. This motivational technique is called

job enlargement

job enrichment

empowerment

job redesign

Chiara's business separates the computer repair technicians from the customer service

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Instructions: 1.0 - The Data We'll be looking at a data set (collected in 2009-10) called theHappyPlanetIndex. It has 143 countries and the following variables: CountryName of country Region1=Latin...

Fred's business separates the computer repair technicians from the customer service personnel. After repeated returns of computers from customers with complaints, Fred decided to combine the customer...

Case Summary Read the Discussion Assignment 1-1 on p.24 of the text Winning and Longevity. Select a health care entity to focus on, this could be a clinic or hospital of your choosing. Apply the case...

PRINTED BY: smj@staceymjohnson.com. Printing is for personal, private use only. No part of this book may be reproduced or transmitted without publisher's prior permission. Violators will be...

Chiara s business separates the computer repair technicians from the customer service personnel. After repeated returns of computers from customers with complaints, Chiara decided to combine the...

Compare Target to its competitors Sears and Walmart .Please evaluate all three companies on the most recent year of (1) profit margin on sales , (2) net income divided by average total assets , (3)...

Sidney Greenwood and Nancy Fitzgerald had worked for National Business Systems, aninternational computer repair service, for ten years. It therefore came as a surprise when theyboth received lay -...

design compufix cultural web and its main elements. base your answer on the description offered in the case study at about the time when the workshops begun (1992) Case study: Compufix Inc, by...

i need 5 balance sheets for Auto Zone company from the resources "attachments and the link below" for the last 5 years, 2011-2012-2013-2014-2015 with the sixth page including the total income and...

\f\f\fChapter 2 Service Strategy Learning Objectives After completing this chapter, you should be able to: 1. Formulate a strategic service vision. 2. Describe how a service competes using the three...

The Scenario Laptop Doctor is a large laptop and computer repair and maintenance firm that operates in most metros and large cities in USA . It has become a major national-level player in the...

If the number of chocolate chips in a chocolate-chip cookie follows a Poisson where the average is 3.6 chocolate chips per cookie, what is the probability of finding no chocolate chips in a given...

Select an industry. What actions should a manager in the selected industry take to identify and protect the intellectual property rights of the organization? How does the passing of the...

The Rotter Compary, a norpublic company, changed accounting principles in 2 0 0 4 from those followed in 2 0 0 0 . The audier believes that the new principles are ner in conformity with Gut? and...

Bond X is noncallable and has 20 years to maturity, a 9% annual coupon, and a $1,000 par value. Your required return on Bond X is 12%; if you buy it, you plan to hold it for 5 years. You (and the...