chooose at least 5 important items from the guide that you think are essential to understand the topic These could be difinitions, important dates, key ideas or steps in a process Highlight or underline these items in the guide. Know what defines a business in the retail industry. Identify the person in a company selling goods/services as a representative. Define retail services. Recognize retail products. Understand the term for those buying from a business Describe wholesale purchasing Identify a retail business owned by shareholders with centralized decision-making. Know the meaning of POS in retail. Recognize the organization overseeing workplace safety regulations. Define the letters in SMART Goal Setting. Understand the repetitive cycle in retailers for product assortment. Define the steps in the retail product cycle. Define a large facility receiving products for distribution to stores. Identify factors contributing to negative brand image. Relate customer actions to a phase in the customer life cycle. Learn tips for connecting with customers in a retail store. Understand and identify KPIs as a measure of reaching sales goals. Understand the concept of a company's personality. Define the measurement of customer satisfaction. Understand how technology is used in retail stores and online. Recognize the method of assessing customer needs Understand the application of product kn