Choose a conflict with which you are familiar (examples may include local political conflicts, conflicts between...

 

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Choose a conflict with which you are familiar (examples may include local political conflicts, conflicts between co-workers, etc.). You should describe who was involved in the conflict, what the issues were and how the conflict arose. Select 5 Strategies in the textbook and apply the concepts to the facts and analyze the communication impact for each Strategy. Provide analysis in your case study as to how to more effectively apply each strategy and project what implications that may have on the conflict and for the communication in the situation you are describing. The five strategies: 1. Understand the culture and dynamics of conflict 2. listen empathically and responsively 3. acknowledge and refrain emotions 4. separate what matters from what gets in the way 5. Mediate and design systems for prevention Choose a conflict with which you are familiar (examples may include local political conflicts, conflicts between co-workers, etc.). You should describe who was involved in the conflict, what the issues were and how the conflict arose. Select 5 Strategies in the textbook and apply the concepts to the facts and analyze the communication impact for each Strategy. Provide analysis in your case study as to how to more effectively apply each strategy and project what implications that may have on the conflict and for the communication in the situation you are describing. The five strategies: 1. Understand the culture and dynamics of conflict 2. listen empathically and responsively 3. acknowledge and refrain emotions 4. separate what matters from what gets in the way 5. Mediate and design systems for prevention

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Case Study Workplace Conflict Between CoWorkers Background In a local marketing agency there was a significant conflict between two coworkers Sarah and Alex They had been working together for over a y... View the full answer