Choose a Hospitality Organization of your interest (Hotel, restaurant, travel agency, etc.) to answer the following questions

1. What do the organization do to serve their customers with the highest level of customer service? Answer this question by explaining three (3) methods of providing the best service. (60% of the total grade for this assignment - 20% for explaining each method)
2. How does the organization measure its customer service (feedback, survey, interviews, telephone calls, reviews, etc.)? The answer should include two measurements with a brief explanation (30% of the total grade of this assignment - 15% for each measurement along with its example).

Some examples of companies you can choose from are Tim Hortons, Burger king, McDonald's, Hyatt Hotels, Accor Hotels, Hilton Hotels, Air Canada, etc.