Choose a quality tool to diagnose the problems below and support your decision.

Customer complaints about printers have been coming into the company. The complaints include print being too light, using toner too quickly, consistently jamming print jobs, losing connection with machines over a wi-fi network, and intermittently losing power.

An airline manufacturing company needs to ensure their employees are all properly certified in their jobs. Ten positions have been created and filled with people to meet this need. Each position is responsible for an aspect in the process (e.g. wings, fuselage, landing gear, etc.) Inspections for certification have shown great variation between the manufacturing areas in percentage of workers with up-to-date certifications.