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13. Strategic planning as a broad concept consists of Ocorporate strategy and business strategy O strategy formulation and strategy implementation O inputs and outputs O environmental analysis and internal analysis. 14. According to Herzberg which of the following is a maintenance factor? Osalary Work itself O Responsibility O Recognition. 15. Major problem with a task force type of management is O there is no logical basis for task forceA information its status is too inflexibleA O accountability O lack of planning 16. Communication begins with Oencoding O idea origination O decoding OC channel selection