Choose the correct answer from the options for each question

5) With JIT, process owners are encouraged to assume ownership of their machines and undertake routine maintenance. This is called: A) Routine checking B) Preventative repairs C) Total productive maintenance D) Maintenance service 6) The framework which determines a problem and then investigates possible root causes under the realms of machinery and equipment, people, materials, methods is known as: A) Quality Function Deployment B) Plan-Do-Check-Act C) Ishikawa Diagram D) Why-Why Analysis 7) Manufacturing challenges due to inconsistent process flows are likely to result in operations managers firstly focussing on: A) Suppliers B) Bottlenecks c) Sources of waste D) Using Statistical Process Control 8) There are five main stages in the design of products or services. Which is the correct sequence? A) Concept generation, Evaluation and improvement, Concept Screening. Preliminary design, Market sensing, Final design B) Market sensing. Concept Screening. Concept generation, Preliminary design, Evaluation and improvement, Final design. C) Market sensing, Concept generation, Concept Screening. Preliminary design, Evaluation and improvement, Final design. D) Concept generation, Concept Screening. Preliminary design, Evaluation and improvement, Market sensing, Final design. 9) Which of the following symbols would you NOT expect to be used in a process mapping exercise depicting the handling of travellers' through a railway ticket-purchasing service? A) Storage B) A decision C) A movement D) An operation E) A delay 10) Slack defines the Five Performance Objectives for Operations as: A) Transformation / quality / speed / dependability / flexibility B) Cost throughput / flexibility cost speed C) Quality / speed / dependability / flexibility cost D) Improvement / quality / flexibility, reliability cost E) Quality / speed / dependability accessibility cost