Choose the correct answer. Write down the question number and the correct letter next to it. E.g. 1.6 A 1.1 Two competencies required by Human Resource professionals are: A. Business Mastery skills and Change mastery skills B. Human Resource Mastery skills and Eloquence skills C. Personal Credibility D. None of the above 1.2 1.3 1.4 1.5 The performance appraisal process involves: A. Setting agreed work standards B. Assessing the employee's work performance against the agreed work standards C. Providing feedback to an employee's family D. A and B Some benefits of an information system for a firm are: A. High-quality information. B. Access to information. C. Utilisation of information. D. All of the above Examples of types of communication methods which the Human Resource department facilitates are: A. Bulletin boards and newsletter B. Brainstorming and chats C. Newsletters and textbooks D. None of the above Operations Management is studied because of the following reason(s): A. To know how goods and services are produced B. To understand what operations managers do C. Because it is such a costly part of an organization D. All of the above

Choose the correct answer. Write down the question number and the correct letter next to it. E.g. 1.6 A 1.1 Two competencies required by Human Resource professionals are: A. Business Mastery skills and Change mastery skills B. Human Resource Mastery skills and Eloquence skills C. Personal Credibility D. None of the above 1.2 The performance appraisal process involves: A. Setting agreed work standards B. Assessing the employee's work performance against the agreed work standards C. Providing feedback to an employee's family D. A and B 1.3 Some benefits of an information system for a firm are: A. High-quality information. B. Access to information. C. Utilisation of information. D. All of the above 1.4 Examples of types of communication methods which the Human Resource department facilitates are: A. Bulletin boards and newsletter B. Brainstorming and chats C. Newsletters and textbooks D. None of the above 1.5 Operations Management is studied because of the following reason(s): A. To know how goods and services are produced B. To understand what operations managers do C. Because it is such a costly part of an organization D. All of the above