Choose the one alternative that best completes the statement or answers the question.

$1.$ Which of the following is not one of the Ten Critical Decisions of Operations Management?

a$)$ location strategy

b$)$ human resources and job design

c$)$ managing quality

d$)$ design of goods and services

e$)$ determining the financial leverage position

$2.$ An operations task performed at Hard Rock Caf$$ is

a$)$ borrowing funds to build a new restaurant

b$)$ advertising changes in the restaurant menu

c$)$ calculating restaurant profit and loss

d$)$ preparing employee schedules

e$)$ all of the above

$3.$ Operations management is applicable

a$)$ mostly to the service sector

b$)$ to services exclusively

c$)$ mostly to the manufacturing sector

d$)$ to all firms, whether manufacturing or service

e$)$ to the manufacturing sector exclusively

$4.$ Which of the following are the primary functions of all organizations?

a$)$ production$/$operations$,$ marketing, and human resources

b$)$ marketing, human resources, and finance$/$accounting

c$)$ sales, quality control, and production$/$operations$,$

d$)$ marketing, production$/$operations$,$ and finance$/$accounting

e$)$ research and development, finance$/$accounting$,$ and purchasing

$5.$ Which of the following pioneers was not making a professional impact during the Scientific

Management Era?

a$)$ Frank Gilbreth

b$)$ W$.$ Edwards Deming

c$)$ Henry L$.$ Gantt

d$)$ Lillian Gilbreth

e$)$ Frederick W$.$ Taylor

$6.$ Which of the following would not be an operations function in a commercial bank?

a$)$ auditing

b$)$ teller scheduling

c$)$ maintenance

d$)$ collection

e$)$ check clearing

$7.$ The marketing function's main concern is with

a$)$ producing goods or providing services

b$)$ procuring materials, supplies, and equipment

c$)$ building and maintaining a positive image

d$)$ generating the demand for the organization's products or services

e$)$ securing monetary resources

$8.$ Which of the following tasks within an Airline Company are related to Operations?

a$)$ Crew Scheduling

b$)$ International Monetary Exchange

Lecturer: JC Kabala $04$ March $2024$

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c$)$ Sales

d$)$ Advertising

e$)$ Accounts Payable

$9.$ Reasons to study Operations Management include:

a$)$ studying how people organize themselves for productive enterprise.

b$)$ knowing how goods and services are consumed.

c$)$ understanding what human resource managers do$.$

d$)$ learning about a costly part of the enterprise.

e$)$ A and D$.$

$10.$ Reasons to study Operations Management include learning about

a$)$ how people organize themselves for productive enterprise

b$)$ how goods and services are produced

c$)$ what operations managers do

d$)$ a costly part of the enterprise

e$)$ all of the above

$11.$ The five elements in the management process are:

a$)$ plan, direct, update, lead, and supervise.

b$)$ accounting, finance, marketing, operations, and management

c$)$ organize, plan, control, staff, and manage.

d$)$ plan, organize, staff, lead, and control.

e$)$ plan, lead, organize, manage, and control.

$12.$ Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

a$)2\%$

b$)5\%$

c$)10\%$

d$)20\%$

e$)50\%$

$13.$ Which of the following is not an element of the management process?

a$)$ controlling

b$)$ leading

c$)$ planning

d$)$ pricing

e$)$ staffing

$14.$ An operations manager is not likely to be involved in

a$)$ the design of goods and services to satisfy customers' wants and needs.

b$)$ the quality of goods and services to satisfy customers' wants and needs.

c$)$ the identification of customers' wants and needs.

d$)$ work scheduling to meet the due dates promised to customers.

e$)$ maintenance schedules.

$15.$ All of the following decisions fall within the scope of operations management except for

a$)$ creating the company income statement

b$)$ design of goods and processes

c$)$ location of facilities

d$)$ managing quality

e$)$ All of the above fall within the scope of operations management.

$16.$ The Ten Critical Decisions of Operations Management include

a$)$ layout strategy

b$)$ maintenance

c$)$ process and capacity design

d$)$ managing quality

e$)$ all of the above

Lecturer: JC Kabala $04$ March $2024$

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$17.$ Which of the following is not one of The Ten Critical Decisions of Operations Management?

a$)$ layout strategy

b$)$ maintenance

c$)$ process and capacity design.

d$)$ mass customization.

e$)$ supply$-$chain management.

$18.$ The Ten Critical Decisions of Operations Management include:

a$)$ finance$/$accounting$.$

b$)$ Advertising.

c$)$ process and capacity design.

d$)$ Pricing.

e$)$ all of the above.

$19.$ Which of the following are part of the Ten Critical Decisions of Operations Management?

i$.$ Design of goods and services

ii$.$ Managing Quality

iii. Layout Strategy

iv$.$ Marketing

v$.$ Pricing of Goods and Services

a$)$ I,II$,$V

b$)$ I,II$,$IV

c$)$ II$,$III,V

d$)$ I,II$,$III

e$)$ All of the above

$20.$ ASQ, ISM, APICS, and PMI are important professional organizations to operations management

because

a$)$ they provide certification for professionals

b$)$ they allow professionals to keep up with industry developments

c$)$ they facilitate professional networking

d$)$ none of the above

e$)$ all of the above

$21.$ Walter Shewhart is listed among the