Question: Choosing the right computing solutions for a business or organisation is a difficult task. Scenario: You are employed as a business analyst for a small

Choosing the right computing solutions for a business or organisation is a difficult task. Scenario: You are employed as a business analyst for a small local government organisation of 500 employees. The Off-The-Shelf CRM system has not been upgraded for 6 years and is outdated and unsupported by the vendor due to poor system maintenance. One suggestion is to work with the vendor to upgrade the system to the latest version (this may require multiple smaller upgrades as the system is behind in versions and complex functionalities have been developed), another suggestion is to buy and implement another Off-The-Shelf CRM software system and migrate all the data from the old one to the new one. Outline and discuss what you would include in a Business Case for each suggestion. What other considerations would you include in a report to the oversight committee so that an informed decision could be made?

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