Question: Chp. 4 What are the problems with deploying Phoenix in nine days? What are the problems between Development and Operations? Why is there tension between

Chp. 4

  1. What are the problems with deploying Phoenix in nine days?
  2. What are the problems between Development and Operations?
  3. Why is there tension between Sales and IT?
  4. What is a change management system? Why is it important? Why isnt it used?

Chp. 5

  1. What are the new problems that surface in Chapter 5? For each problem, provide a brief description, the people with their role (e.g., Nancy Mailer, Chief Audit Executive) involved.
  2. How does Bill plan to get the much-needed additional resources?

Chp. 6

  1. What are the top three projects that IT spends their time on?
  2. In general, what are the problems with the change management system?
  3. What process do they finally use to get a list of changes?

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