Question: Chuy walked around the hardware store for 10 minutes looking for a part, when a customer service person approached him and asked if he needed

Chuy walked around the hardware store for 10 minutes looking for a part, when a customer service person approached him and asked if he needed help. The period during which Chuy interacted with the customer service person is called

a. service quality.

b. moment of interaction.

c. service period.

d. service encounter.

e. time of service.

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