Cindy is a Manger of a small, upscale cocktail bar. She has noticed that the glasses in her bar do not seem to be clean and polished as much as they would like them to be. She also feels that there is a lot of time wasted in staff members having to polish each glass after it has been cleaned in the dishwasher. On top of all this the cost of washing the polishing clothes has increase due to an Environmental levy that has been added.

Cindy wants to make a change to how glasses are polished. Her goals are to achieve the following:

• Improve the quality and look of the glasses
• Reduce time by staff polishing glasses
• Reduce the cost of cleaning the polishing clothes
• Introduce a process that is better for the environment

Answer the following questions which are aimed to how you can best assist Cindy with her goals.

1. How should Cindy talk to her team about her goal?

2. What are some key points to consider when researching options for Cindy's bar?