cions / reflections: o When did you create a positive tone to resolve a conflict? o How will the format of the Conflict Capability Questionnaire influence your approach to negotiations in the future? o How can your BATNA help you to ensure the resolution to a conflict is in your interest? o What level of Ego Maturity do you consider yourself? How does this relate to your Emotional Intelligence score? o Would the Conflict Resolution Through Supportive Confrontation structure helped you to resolve the last conflict you were involved in? o Will you remember the negotiation model presented by the instructor? o Think of a time that the Building Blocks of Collaboration would have resulted in a better team outcome. o What was the caution that the instructor provided about engaging as a mediator