Question: Cisco Systems Develops a Collaborative Approach to Organizing Until the mid-2000s John Chambers, CEO of Cisco Systems, had a control and command, mechanistic approach to

Cisco Systems Develops a Collaborative Approach to Organizing

Until the mid-2000s John Chambers, CEO of Cisco Systems, had a control and command, mechanistic approach to organizing. Chambers was forced to reevaluate his approach when Ciscos market value shrunk by $400 billion after the dot.com crisis. He implemented a new collaborative approach which involved a more organic structure that allowed Ciscos different teams and divisions to plan long-term strategies and work together to achieve them. To facilitate collaboration Chambers created cross-functional teams of managers from its different divisions.

1. How has Cisco changed its structure and control systems?

2. Relate Ciscos changes to its control and evaluation systems to the stages of growth in Greiners model.

3. Go online and investigate how Ciscos new approach has worked. How is it continuing to change its structure and control systems to solve its ongoing problems?

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