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Narrator

What could help explain Hanna's concern about Zak's thinking?

T$.$J$.$ McGinnis

Groupthink

Narrator

It would be hard to believe that groupthink led to these sales since the clients are really a part of the team. Try again.

What could help explain Hanna's concern about Zak's thinking?

Reason by analogy

Illusion of control

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Materials

Project Guidelines

Updated Interview Data Summary

Customer Observation Data

CUSTOMER SALES OBSERVATIONS

Sales Call $1$

Existing customer

Successful Sale $-$ $$1400$ order

Sales Script $-$ followed exactly

Sales Call $2$

Existing customer

Successful Sale $-$ $$900$ order

Sales Script $-$ minor modification to opening question

Sales Call $3$

Existing customer

Successful Sale $-$ $$1000$ order

Sales Script $-$ minor modification to opening question