CIT$4163$ MANAGEMENT INFORMATION SYSTEMS

Tutorial $3$ Managing Knowledge

$1.$ You are working as a Chief Knowledge Officer in Hospital Pantai Melaka. You are responsible to implement a knowledge management system so that the hospital can create, store, transfer, and apply knowledge among its employees.

a$)$ Explain THREE types of knowledge that can be found in your organization.

b$)$ What is knowledge network system? How can knowledge network system benefit your organization?

$2.$ You are working as a support engineer in Dell Malaysia. Your job is to respond to customer$$s email regarding their usage problems with their PC or laptops. Once you have found the solution, you will email the solutions to the customers. At the end of each month, you will write a formal report that describes the solutions for each customer$$s problem.

a$)$ The solutions you provided for each problem are knowledge that is important to your company. Discuss the difference between the types of knowledge that are presented in your email to the customers and your monthly report.

b$)$ Supposed you encounter a customer$$s problem that you are not able to solve. You need to find an expert in your company that is able to solve the issue. Describe the type of information system that will help you in this scenario.

$3.$ You are working as an architect and your job is to design buildings and railway systems in Kuala Lumpur, Malaysia. Describe the type of knowledge management system that helps you to design. Provide ONE example of the system to support your answer.

$4.$ Malacca Heritage University offers three major courses, which are Engineering, Information Technology and Business Administration. It has currently $200$ lecturers and $1500$ students.

a$.$ Describe type of information system that helps Malacca Heritage University to manage the learning content for its students.

b$.$ Imran is a student who is pursuing the Business Administration programme. One of his assignments requires him to seek advice from experts in accounting and computer programming. Describe the type of information system that can help him in his assignment.

$5.$ Describe THREE types of knowledge management systems that can benefit students and researchers in a university.

$6.$ Describe the type of information system that Coca$-$Cola uses to keep track of all the images of the brand and videos that have been created in the past at all of the company$$s worldwide offices.

$7.$ Describe TWO types of knowledge management systems that a media publishing firm use in its business operation.