Question: Civility and respect: Question 1 2 options: Is based on showing esteem, care, and consideration for others. Only applies when dealing with clients or the

Civility and respect:
Question 12 options:
Is based on showing esteem, care, and consideration for others.
Only applies when dealing with clients or the public.
Is either present in an organization or it's not; it cannot be improved by specialized training.
Means saying please and thank you even when you don't feel like it

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