Question: [ claim ] After a hurricane, Maya lost her internet service and needed to file a claim with her service provider. It took her a

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claim

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After a hurricane, Maya lost her internet service and needed to file a claim with her service provider. It took her a week to get the claim filed due to the company's slow response times. Additionally, she has been home for the repair. According to the RATER model, which dimension of service quality is Maya unhappy with?

responsiveness

empathy

reliability

tangibility

assurance

[claim] After a hurricane, Maya lost her internet service and needed

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