Question: + + * Class _ 1 . pdf t Case Study IALpdf https: / / lear . continue.yorku.ca / pluginfile . php / 1 0

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Japan Airlines (JAL) is the largest airine operator in Japan lying to 221 destinations
in 40 countries worldwide. However, it must be considered that over 60% of airports,
JAL operates on, are situated in weak markets (USA&EU) and only 18 airports in
important emerging markets (Asia, India & UAE), which brings up concerns on the
future success. The main competitor is ANA that offers 34 international routes and
89 flights/day in important markets, and other competitors are SIA, Thai Airways and
Kathay. Key international competitors are United, KLM, and British Airways.
After the global crisis, Japan's economy, recovers only slowly, persisting job-cuts,
high pubilic debt and delation. Japanese customers became increasingly price
sensitive, except prime customers who were loyal. However, the company has built
a strong brand image.
A major uncertainty for JAL is rising fuel costs and market liberalization, which put
a major pressure on regional airines. In the international market's alliances had
become an important strategy to live. JAL joined "The One World" Alliance. Aliances
are supposed to help redirecting the traffic,increase profits, improve customers
attilude as well to leverage scale economies in operations. However, the key issue
is developing a consensus on how partners could establish common safety,
performance standards and safety.
JAL invested on HR, by executing the training strategy, which over time built a strong
sense of identity. It has also the best cost and report structure for premium level
service.
JAL leaders are considering some options regarding their future position in the
market, such as staying on the Alliance, merging with Anna, or any other cost-
opportunity option, even though it has limited financial resources.

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