Class Note:

Balanced Scorecard

learning and growth perspective

**information system capabilities

**employee capabilities

**employee motivation

E. Critical Success Factor

** cost/efficiency

**quality

**time/timeliness

**innovation - product life cycle

Note: Your primary sources of information will come from GM website, in particular "investors" and the 2018 annual report. Also, look at the web pages for GM on Yahoo! finance, gurufocus.com and/or morningstar.com

(a)discuss the critical success factors and whether or not you believe that GM shows evidence of success for this factor.

(b) discuss GM in the context on the theory of constraints.

(c) from the material reviewed, explain whether GM shows evidence in its operation/result of the perspectives of the balance scorecard

(d) discuss which of the activities of the value chain are most important to GM.

(e) discuss the concept of customer delivered value in the context of GM.

(f) discuss the cost of controlling quality and cost of failing to control quality in the context of GM.

(g) discuss which strategic vision GM evidences

(h) discuss which paradigm for creating value GM evidences

Question 2

Explain how robotic process automation (RPA) and official intelligence (AI) could possible impact the critical success factor, the balance scorecard, or the value chain. and address at least two of the three concepts.