CLASS: Operations Management

PLEASE HELP ANSWER CORRECTLY, I WILL GIVE THUMBS UP, THANKS!

Suggested Questions for the Kristen's Cookies Case Assume the role of Kristen as you answer the following questions. If you believe insufficient data or information is provided, you may make your own assumptions with a clearly stated justification. 1. What is the business strategy here (or competing dimensions) and what is the appropriate process type to match with the strategy (e.g., assembly line or batch or job shop, etc.)? 2. Draw a process flow diagram for processing an order of one-dozen cookies and mark on it the time each step/task takes and the responsible party. 3. A "rush order" is a custom-ingredient cookie order for which you are willing to push aside everything currently in the production system, in order to process the rush order immediately. How quickly can you fill an isolated rush order? In other words, what is the flow time: the time (in minutes) it takes to "produce" a batch of a dozen cookies from start to finish? Assume you only have one tray, how long does it take to fill a rush order of two dozens? Assume you only have one tray, how long does it take to fill a rush order of three dozens? 4. Assuming there are multiple trays because trays are cheap, calculate the capacity (measured in dozens/hour) of your cookie-making process, in "steady state" (i.e., around 9 PM, so that you can ignore the inefficiencies in starting up and shutting down the process). Identify the bottleneck resource that limits your overall cookie production capacity. 5. What changes could you make in the cookie production process to increase its capacity? To reduce the flow time? Would it help to hire a third person? To rent a second oven