CLAULMUDIA Chapter 15: Assignment: Managing Operations, Quality and Productivity Attempts: Average: 2 1. Operations management (Connect, Perform) Use your understanding of how organizations transform resources into products and services to complete the sentence. E-Trade facilitates stock transactions for its customers. Because E*Trade is a service organization, its manufacturing process transforms resources Into intangible output a product-service mix Management at Work 1 capacity en hired as a consultant for a large public utility. The company sells and distributes electricity and natural gas t tangible output cial customers. It also repairs household appliances throughout its service area. Customers can pay to have a parciar apprenderepented as needed, or they can subscribe to the repair for a monthly fee, whi is added to their utility bill. The CEO is examining the role of operations management in the company and has some questions for you. What type of strategy makes operations management most important? Operations management is more important when an organization has a low-cost strategy than a differentiation strategy, Operations management is more important when an organization has a differentiation strategy than a low-cost strategy. Operations management is important whether the strategy is low cost or differentiation Operations management is never very important because it simply involves carrying out whatever strategy has been decided Grade It Now Save & Continue