Question: Click on the link below to access the article. Chase, R . B . , & Stewart, D . M . ( 1 9 9

Click on the link below to access the article.
Chase, R. B., & Stewart, D. M.(1994). Make your service fail-safe. Sloan Management Review, 35(3),35.
Questions that apply to this article:
How would you use this article in your current position at work?
Do you believe that processes can become mistake proof

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