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Case Study 2: The Remote Health Information Management Department

Refer to the case study in Appendix E, pages 277-279 "The remote health information management department".

Scenario

The HIM department at University Hospital is running out of space for all of its employees. The department is not physically located on the same property as the main hospital so many functions within the department are managed at a remote site. Lindsey, the director of HIM, has been networking with some of her HIM colleagues and found that many have their employees work remotely. Lindsey reports to the chief financial officer (CFO) who feels that Lindsey should perform a thorough analysis of all the job functions prior to assigning all of her workforce to work from home. The CFO also feels that further research should be performed by Lindsey in regard to the best practices associated with a remote HIM workforce. The current functions performed by the HIM department are outlined below along with general information about the typical tasks for each function and the number of staff performing the tasks.

1) Perform a SWOT analysis that outlines the appropriate items for creating a remote HIM department.

2) How to a report to the CFO that outlines which HIM functions could be managed from home and which functions will need to stay located within the HIM office. Research the best practices associated with the functions you select to be managed from home and explain how to incorporate these practices into managing a remote workforce. Evaluate whether or not HIM management staff can work remotely as well and if so, outline the portion of time each manager may work at home. Provide appropriate reference for the researched articles.