Question: Cliff has an encounter with a hostile customer in which the customer personally insults him. Although he remains calm, the exchange infuriates him, and he

Cliff has an encounter with a hostile customer in which the customer personally insults him. Although he remains calm, the exchange infuriates him, and he excuses himself from the conversation. After a few minutes in the breakroom, he is still angry. How should he proceed?Stay in the breakroom as long as it takes to calm down.Ask a coworker to take over the conversation.Return to the conversation with a more assertive attitude and defend himself against the insults.Remain in the break room until the customer leaves.

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