CLO $3$

"This concept extends beyond the interaction with the website. It includes finding the website, delivery of products, post$-$sales support, consumption of products and services, and so on$.$ It influences customers' perceptions of value and service quality, which consequently affects customer loyalty." Which of the following is illustrated by this statement?

A$)$ Customer Relationship Management

B$)$ Moment of truth

C$)$ Experience mapping

Di$)$ Customer experience

$CE{O}_3$