Question: ( CLO 6 8 7 ) Arabesque Inflerior Design provides home and office decorating assistance to its custamers. In notmal operation, an average of 3

(

CLO

6 87)

Arabesque Inflerior Design provides home and office decorating assistance to its custamers. In notmal operation, an average of

3

customers artive each hour. One design consultant is avallable to answer customer quesifions and make prodoct recommendations. The consultant averages fitteen minutes with each customer. Assume artivals follow a Poisson distribution and service follow negative exponential distribution.

(

ClO

6

7)

Calculate the operaling characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times.

Whan is the probabity that an arriving customer has to wail?

What percentage of the firne is the consultant busy?

If a customer anives at

10 - 00 A . M,

at what time is helshe expected to leave the Arabesque olfice?

Service goals dictate that an arriving customer should not wait for service more than an average of five mirutes is this goat being met? If not, what action do you recommend?

(CLO 687) Arabesque Inflerior Design provides home and office decorating assistance

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