Closed inquiries are appropriate whenever the case manager needs to: Group of answer choices talk about a particular topic. allow for the expression of feelings. offer the client flexibility in responding. find out specific information.e was employed. Mark's co-worker, James, suggested to Mark that he might be eligible for disability benefits and gave him the phone number for the Department of Human Services. Mark decided to call and made an appointment with Julie, a case manager there. During Julie's first face-to-face contact with Mark, she should focus on: Group of answer choices identifying the problem and making an eligibility determination. making sure that she closely follows the role-based case management model. teaching Mark how to become an advocate for himself. explaining the financial constraints of federal assistance programs