Question: Cloud Kicks is preparing to launch Service Console to a large set of service agents. Feedback from a pilot group of users revealed they would

Cloud Kicks is preparing to launch Service Console to a large set of service agents. Feedback from a pilot group of users revealed they would like a quick way to navigate the console, including changing tabs

,

saving records, and searching.

What is the recommended feature to improve productivity?

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Custom macros

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Keyboard shortcuts

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Quick text

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