cod AaBbC AaBbCc Aid AaBbCCD AaBbCcDd AaBbCcDd AaBb I U ~ abs X2 x A ~ Z - A 1 Normal 1 No Spac... Heading 1 Heading 2 Title Subtitle Subtle Em... Emphasis Inter Font Paragraph Styles A day in the life of a Manager.. I deal with the irate customer and inform the kitchen manager about cost effective After reading the excerpt below, identify examples of corresponding managerial concepts covered by using the following variety menu items to satisfy all palates. He responds with a dollars and cents gesture codes. Then explain why you chose your answer. CONCEPT I slowly sip my coffee while listening to my phone mess CODE lessages: my budget meeting Planning- Looking ahead to chart the best course of future action. is postponed to 3 p.m. and a customer would like an exclusive booking rate for their group. P P The other calls are either for job postings or sales people looking to sell me add space or Leading: Guiding and interacting with employees regarding getting certain goals and plans shampoo. Most of my other emails are sent via c.c. and I automatically delete those. accomplished. Organizing: Putting together the money, personnel, equipment, materials, and methods for maximum efficiency to meet goals. I get an urgent email from my V.P. saying my budget forecasts are not aggressive enough and I need to change them before our meeting at 3 p.m. Nice! It only took three weeks to finalize C Controlling Measuring and evaluating result lusting results in terms of goals and standards previously agreed C n, such as performance and quality standards, and taking corrective action when necessary to those numbers . stay on course. Why Technical Skill: Ability to perform the tasks of the peopl TS Human skill: Ability to manage people through respect for them as individuals, sensitivity to their One email reminds me of my presence at a Volunteer Recognition Night and lists my M.C. needs and feelings, self-awareness, and good person to person relationships. HS responsibilities. Funny, I don't even remember volunteering to be M.C. Why: Conceptual Skills: Ability to see the whole picture and the relationship of each part to the whole. CS CObe/s- Next I make my rounds to touch base with all my lead staff: Kitchen Manager, Office Manager, Program Manager, and Maintenance Manager. Performance evaluations are coming up o I remind them to be ready. The phone rings at 3 a.m. There has been an alarm triggered in one of the unoccupied Why: buildings and the live-in caretaker has his phone shut off so the security company TS automatically calls the 'manager. The two interviews go well but my Program Director and I disagree on who to choose. He Why believes we are polar opposites and that's one of the reasons why he is considering resigning (I knew it). It was discovered later that the decision to switch cell phone back-up battery suppliers Why was not a good one (only has 3 hour charge life). Why discuss how our team is made up of individuals with different/complementary strengths- making us a diverse and competitive group. He said he'll sleep on it. A decision to not send the authorities was made since the motion alarm was confined to Why: just the foyer of the building indicating a rodent may have triggered the sensor. HS Why Lunch time. There are a couple of fires that I need to put out before my meeting with my V.P. Some decisions I We may have to switch our pest control supplier. Large coffee with milk is my priority also need to made about suppliers, menus and program plan itinerary. right now. Walk into the office at 8:35 a.m. to be met by a distressed Front Office Staff Why: who informs me of a guest who demands to speak to me at once regarding the lack of vegetarian options on the breakfast menu. Then I sit in front of my computer to number crunch so my budget numbers look more aggressive Why (knowing full well they will not be attainable). V.P. budget meeting goes well but on an aside, I confirm my discomfort with the inflated numbers. She also reminds me of my 10 a.m. interviews and 2 p.m. budget meeting with the V.P. Why My phone is flashing with 5 messages since 6 p.m. last night and emails are steadily increasing P Example o 15+ already. As I'm getting ready to leave, my maintenance manager pages me on my phone to come to the Why: Will need to prioritize and organize time according to importance. basement of our main building. As I get closer, I can smell something awful. The sewer lines have backed up and drains are bubbling over with, umm, stuff. Having some experience with septics, My Program Director cuts me off to steal a moment of my time. He has something important suggest two options - snake the line and video scope to ensure it isn't something worse, and to discuss with me (probably quitting) by the end of the day. I assure him I will meet with pump the septic tanks in case they were full. We had a group of 300 in over the weekend which may have strained the system. him by day's end. Why: Why: My Kitchen Manager flags me over and signals a 'cut throat gesture meaning we need HS I tell my maintenance manager to call me when the 'problem' has been resolved. to fire someone today. This all happens in the span of 25 feet from my walking into the building. leave work at 5:30 p.m. Not bad for a pretty uneventful day. Why Why. Ish (Canada) Accessibility: Investigate O O ho