code class$=$"asciimath"$>$"The user ratings for reference services through different methods were compared using ANOVA. Our result shows a significant result, F$(3,520)=30\mathrm{.}52,$p $<0\mathrm{.}01.$Walk$-$in $($M $=4\mathrm{.}18,$SD $=0\mathrm{.}71)$is the most satisfying method. Post$-$hoc tests showed the rating of email $($M $=3\mathrm{.}78,$SD $=0\mathrm{.}60)$and phone $($M $=3\mathrm{.}73,$SD $=0\mathrm{.}83)$statistically indifferent and lower than walk$-$in$,$while both were considered better than WhatsApp $($M $=3\mathrm{.}27,$SD $=0\mathrm{.}90)."$ In this study there were $\_()\_(\_())$groups$.$ In this study there were $\_()\_(\_())$degrees of freedom within. In this study there were $\_()\_(\_())$participants$.$ The calculated value of F was$\_(\_())\_()$ In this study the results $\_()\_(\_())($were or were not$)$statistically significant. Which reference service modality did the students in this study prefer? $\_()\_(\_())$