Commercial buildings include facilities for food processing, manufacturing,

refining, mining, assembly, and other heavy processes.

Multiskilled maintenance personnel have a great amount of expertise in one craft.

Various maintenance personnel jobs are defined by the federal Standard Occupational

Classification $($SOC$)$ system and identified by job titles and numbers.

When dealing with an angry customer, explain the possible solutions and help the

customer understand the pros and cons of each possible solution.

Successful maintenance personnel practice lifelong learning and continuous

improvement.

Maintenance personnel make the most of each task by evaluating and refining

strategies and skills.

Networking can only be local $($inside the building$),$ with equipment being monitored

within the location.

Clear and concise communication is the key to effective customer service during

maintenance and troubleshooting.