Question: Fill in descriptions of the characteristics and examples, pros, cons, and recommended etiquette of each communication channel. Communication channel Characteristics and examples Pros Cons Etiquette

Fill in descriptions of the characteristics and examples, pros, cons, and recommended etiquette of each communication channel.

Communication channel

Characteristics and examples

Pros

Cons

Etiquette for managers and staff

Personal E-Mail





Company-Wide E-Mail





Phone Call





Teleconference





Virtual Meeting or Web Conference





Face-to-Face Meeting





Part II – Communication Context Matrix

Recommend and provide justification for the appropriate communication channel you would use in the following contexts. In your 3- to 5-sentence justification, explain whether the channels may vary according to company size or culture.

Situation

Recommended Channel

(specify the type of intrapersonal, interpersonal, public, mass, or computer-mediated context channel)

Justification

Publicizing a change in employee benefits



Handling a conflict situation between virtual teams



Handing a conflict situation between a manager and an employee



Detailing a new procedure to a small number of employees



Training a team on a new software program



Explaining a new process to the company



Announcing promotions



Announcing the termination of a dangerous employee



Announcing a major reorganization



Announcing a major layoff cycle



Add References Below of sources used.

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