Communication process Ch.17 The key elements of the communication process include: Select one: O a. feedback, message and perception O b. encoding, message and feedback O c. feedback, circuit and perception. O d. message, circuit and decoding O e. encoding, noise and symbols Mission statements describe: Mission statements describe: Select one: a. company purpose b. corporate values c. all of these choices d. company phillosopy Leadership approaches Ch.15 A model of leadership that describes the relationship between leadership styles and specific organisational situations is referred to as the: Select one: a. organisational approach b. contingency approach c. None of these choices. d. behavioural approach e. trait approach