Question: Companies use this to understand the differences between customers' perceptions of a service outcome and the customers' initial expectations. Multiple Choice Tangibility Spectrum Characteristics of

Companies use this to understand the differences between customers' perceptions of a service outcome and the customers' initial expectations.
Multiple Choice
Tangibility Spectrum
Characteristics of Service
Dimensions of Service Quality
Service Gaps Model
SWOT Analysis
Companies use this to understand the differences between customers' perceptions of

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