Question: Company U - Be - See currently has three counters, each staffed by a single employee, and a single first - come - first -

Company U-Be-See currently has three counters, each staffed by a single employee, and a single first-come-first-serve queue for all customers to join. You think that the current system is wrong. You would like to redesign the queues so that there is a dedicated queue and a dedicated server for each customer type (type 1, type 2, and type 3). No customers cross between servers.
Type 1 clients arrive at a rate of 30 per hour.
Type 2 clients arrive at a rate of 15 per hour.
Type 3 clients arrive at a rate of 6 per hour.
Each of the three serving employees takes an average of 3 minutes to complete a transaction.
Assume inter-arrival and service times follow an exponential distribution.
Find the total time in the existing system (waiting and service time).

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